Shipping policy

Free Shipping on Every Order

Standard shipping is free on all orders, with no minimum purchase.

Where We Ship: We currently ship to the United States, Canada, Australia, New Zealand and all European Union countries. Some products are available for U.S. delivery only; this is shown at checkout. If your country isn't available at checkout, we don't ship there yet.

Processing Time

Orders are processed within 1–3 business days after payment is confirmed. Orders are not processed on weekends or public holidays.

Estimated Delivery Time

United States: U.S. orders ship from a U.S. partner warehouse and usually arrive within 3–5 business days after shipping. Canada, Australia, New Zealand and the EU: international orders usually arrive within 7–15 business days after shipping. Delivery times are estimates, not guarantees, and may be longer during peak seasons or because of carrier or customs delays.

Where Your Order Ships From

Our products are shipped from partner warehouses. If you order more than one item, your order may arrive in separate packages on different days, at no extra cost to you.

Order Tracking

When your order ships, we will email you a tracking number. Tracking information may take 2–5 business days to show updates after the label is created.

Customs, Duties & Taxes

Customs, Duties & Taxes Our prices do not include import duties or taxes. Orders to the United States are generally not charged import fees. For orders to Canada, Australia, New Zealand and the European Union, local import VAT, GST, duties or carrier handling fees may be collected by the carrier at delivery. These charges are the customer's responsibility and are not refundable. If a package is refused because of these charges, we cannot offer a refund for it.

Shipping Address

Please make sure your shipping address is complete and correct. Email us right away if you notice a mistake — we can update the address only before the order ships. We are not responsible for orders delivered to an incorrect address provided at checkout.

Lost or Delayed Packages

If your order has not arrived within 30 days of shipping, or tracking shows it as delivered but you did not receive it, email us at maplesnug.co10@gmail.com with your order number. We will work with the carrier and, if the package is confirmed lost, send a replacement or issue a refund.