Refund policy
We want you and your pet to love every order. If something isn't right, we're here to help.
30-Day Returns
You can request a return within 30 days of the date your order was delivered. To be eligible, the item must be unused, unwashed, in its original packaging, and in the same condition you received it.
How to Start a Return
Email us at with your order number, the item(s) you want to return, and the reason. We will reply within 1–2 business days with the return address and instructions. Please do not send items back before contacting us — packages sent without an approved return request cannot be refunded.
Return Shipping Costs
Return shipping is paid by the customer, unless the item arrived damaged, defective, or incorrect (see below). Our products ship from partner warehouses, so the return address may be outside your country; we will confirm it before you ship. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or is not what you ordered, email us within 7 days of delivery with your order number and a photo of the item and packaging. We will send a free replacement or issue a full refund — you will not need to pay any shipping costs.
Items We Cannot Accept for Return
For hygiene and safety reasons, we cannot accept returns of items that have been used by a pet (for example chewed toys, used grooming tools, used pads, bowls, or bedding), unless they are damaged or defective.
Refunds
Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few extra days for the refund to appear. Since standard shipping is free, there are no original shipping charges to refund or deduct.
Exchanges
The fastest way to get a different item, size, or color is to return the item you have and, once the return is approved, place a new order.
Order Cancellations
You can cancel your order free of charge as long as it has not shipped yet. Email us as soon as possible at . Once an order has shipped, it can no longer be cancelled, but you can return it under this policy.
Contact
Questions about returns or refunds? Email .
