Privacy policy

This Privacy Policy explains how MapleSnug ("we", "us", "our") collects, uses, and shares your personal information when you visit our store or make a purchase.

Information We Collect

Information you give us: your name, email address, phone number, shipping and billing address, and any messages you send us.
Order information: the products you buy, order history, and payment confirmation. We never see or store your full card number — payments are processed by secure, PCI-DSS compliant payment providers.
Device and usage information: IP address, browser and device type, pages you view, and how you interact with our store, collected through cookies and similar technologies.

How We Use Your Information

To process, ship, and deliver your order, and to handle returns and refunds
To communicate with you about your order and answer your questions
To send marketing emails, only if you have opted in (you can unsubscribe at any time using the link in every email)
To show you relevant ads on other websites and social media (see "Advertising and Your Choices")
To prevent fraud and keep our store secure
To understand how our store is used and improve it
To comply with legal obligations

Who We Share Your Information With

We share personal information only with service providers that help us run our store, including:

Shopify (our e-commerce platform and email service)
Payment processors (such as iyzico)
Our fulfillment partner (CJ Dropshipping) and shipping carriers, to deliver your order
Advertising and analytics partners (such as Meta / Facebook and Instagram)
Our product review provider (Judge.me), if you choose to leave a review We may also share information if required by law or to protect our rights. We do not sell your personal information for money.

Advertising and Your Choices

We use cookies and pixels (such as the Meta Pixel) to measure our ads and to show you ads that match your interests. Under some U.S. state privacy laws, this may be considered "selling" or "sharing" personal information, or "targeted advertising". You can opt out at any time on our "Your Privacy Choices" page (/pages/data-sharing-opt-out). We also honor the Global Privacy Control (GPC) signal from your browser as a valid opt-out request.

Cookies

Cookies keep your cart, remember your preferences, and help us understand how our store is used. You can manage or disable cookies in your browser settings, but some parts of the store may not work properly without them.

Your Rights

Depending on where you live (for example California and other U.S. states, the EU/UK, or Türkiye), you may have the right to:

Know what personal information we hold about you, and get a copy of it
Correct inaccurate information
Delete your personal information
Opt out of targeted advertising and the "sale" or "sharing" of your information
Withdraw your consent at any time To make a request, email maplesnug.co10@gmail.com. We will respond within 30 days and may need to verify your identity first. You may also use an authorized agent to make a request on your behalf. We will not treat you differently for exercising any of these rights.

Data Retention

We keep your order information for as long as needed to fulfill your order and to meet our legal, tax, and accounting obligations. Other information is kept only as long as needed for the purposes described above.

International Transfers

MapleSnug is based in Türkiye, and our service providers may process your information in other countries, including the United States. When we transfer your information, we rely on our providers' safeguards to protect it.

Data Security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet or of electronic storage is completely secure.

Children

Our store is not intended for children under 16, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please contact us and we will delete it.